Eclipse Lasers Warranty
Eclipse Lasers want you to have piece of mind when you buy one of our laser machines.
All our machines come with a comprehensive 12 months warranty for parts** and labour. If during the 12 months your machine breaks down under normal circumstances and needs a repair under warranty we will arrange a collection and deliver you a loan machine free of charge while your machine is being repaired (we cover all postage costs). This way you can continue to offer treatments and honour any clients bookings, we do not want you to lose out financially if your laser breaks down. Eclipse lasers are confident that we will provide you with first class machines, and a first class service to all our customers.
After the first 12 months, extended warranty is available.
Our machines are manufactured in China by a well established and respected company in their field, all machines are CE certified.
Eclipse Lasers main service department is based in the UK, eliminating any complicated returns to China.
** The hand piece is covered for natural faults only, this part is very delicate (will not take kindly to being dropped!!) and the Flash Lamp is guaranteed for 600,000 shots (can reach over 900,0000 shots) or 12 months (whichever soonest).
A full manufacturer’s warranty gives you the knowledge that should the equipment, under normal use and conditions, develop an issue that it will be rectified.
Eclipse After Sales Support
Eclipse Lasers Ltd will provide you with the best after sales support we possibly can, we know you will be making a large investment and we want to assist you in any way possible to make everything right for you.
After purchase you will have access to our online support area where you will have access to:
Latest developments in the laser treatment industry and changes to regulations.
Industry links and resources
Medical articles on Laser Tattoo Removals
Health & Safety advice and examples
Examples of Local Rules
Examples of Risk Assessments and Hazard awareness
Example Disclaimer Forms
Example Consultation forms
Warranty returns form
Eclipse Lasers also offer lifetimeTechnical support.